Refund Policy

At Well Flexed, we are committed to supporting your wellness journey. We understand that plans can change, so we have created this refund policy to provide clarity for memberships, class packs, gift cards, and individual bookings.

1. Recurring Memberships

  • Non-Refundable: Membership payments are non-refundable once activated, as your membership is an ongoing investment in your wellbeing.

  • Minimum Term: There is a minimum initial contract period of 3 months that must be completed before you can cancel or pause your membership.

  • Notice Period: To cancel your membership, you must provide 30 days’ notice (or one calendar month) before your next automatic payment is due.

If you experience exceptional circumstances (e.g., long-term illness or relocation), please contact us. Requests will be reviewed on a case-by-case basis.

You may pause your membership for a period of time if needed—please contact our team to arrange this.

Important: Unused classes cannot be rolled over to subsequent months. There are no refunds for memberships paid but not used.

Failed Payment Policy:
If your monthly payment fails (for example, due to an expired card), please contact us as soon as possible. We’ll work with you to resolve the issue promptly. A £20 administration fee may be applied to cover additional processing and administrative costs associated with failed payments.

2. Class Packs

  • 5 & 10 Class packs credits are valid for 3 months from the date of purchase. 20 Class packs credits are valid for 6 months from the date of purchase.

  • Unused credits are non-refundable once purchased.

  • In exceptional circumstances, such as medical leave, please contact us, and we may consider extending your credits.

3. Gift Cards

  • Gift cards and codes are non-refundable once purchased.

  • Gift cards must be redeemed before the expiry date (if applicable).

  • Lost or stolen gift cards cannot be replaced, so please keep them safe.

4. Well Flexed Class & Well Restored Session Bookings

  • Bookings for yoga/movement classes or Well Restored sessions may be cancelled or rescheduled up to 24 hours in advance without charge.

  • Cancellations made less than 24 hours before the session are generally non-refundable.

Special note for monthly members:

  • Late Cancellations: If you are a member on a monthly rolling contract and forget to cancel a class, there is no penalty for a single late cancellation. We get it that life is sometimes hectic. 

  • If 2 or more late cancellations occur within a calendar month, a £10 administration fee may be charged to the card on file to cover additional administrative and scheduling costs.

  • If you are unwell or have an emergency, please contact us, and we will review your case individually.

For Well Restored sessions, please arrive on time. Late arrivals may result in shortened sessions, and refunds will not be provided for late arrivals.

5. How to Request a Refund, Pause, or Reschedule

To request a refund, pause, or reschedule, please contact our team:

Email: hello@wellflexed.com
Phone: 07779 120580

We aim to respond to all requests within 3 business days.

6. Exceptions & Special Circumstances

  • Refunds for health-related reasons or other exceptional circumstances may be considered on a case-by-case basis.

  • All refunds, pauses, or credit adjustments are at the discretion of Well Flexed management.