Refund Policy

At Well Flexed, we are committed to supporting your wellness journey. We understand that plans can change, so we have created this refund policy to provide clarity for memberships, class packs, gift cards, and individual bookings.

1. Recurring Memberships

Our monthly membership gives you full access to both Well Flexed movement classes and Well Recovered sessions — everything we offer at the studio is included in one rolling membership.

  • Non-Refundable: Membership payments are non-refundable once activated, as your membership is an ongoing investment in your wellbeing.

  • Minimum Term to Pause: There is a minimum initial contract period of 3 months that must be completed before you can pause your membership.

  • Minimum Term to Cancel: There is a minimum initial contract period of 6 months that must be completed before you can cancel your membership.

  • Notice Period: To cancel your membership, you must provide 30 days' notice (or one calendar month) before your next automatic payment is due.

  • If you experience exceptional circumstances (e.g., long-term illness or relocation), please contact us. Requests will be reviewed on a case-by-case basis.

  • You may pause your membership for a period of time if needed — please contact our team to arrange this.

  • Important: Unused classes cannot be rolled over to subsequent months. There are no refunds for memberships paid but not used.

Failed Payment Policy: If your monthly payment fails (for example, due to an expired card), please contact us as soon as possible. We'll work with you to resolve the issue promptly. A £20 administration fee may be applied to cover additional processing and administrative costs associated with failed payments.

2. Class Packs

  • 5 and 10 credit packs are valid for 3 months from the date of purchase. Drop-in bookings are treated as a single class credit on your account.

3. Gift Cards

  • Gift cards and codes are non-refundable once purchased.

  • Gift cards must be redeemed before the expiry date (if applicable).

  • Lost or stolen gift cards cannot be replaced, so please keep them safe.

4. Well Flexed Class & Well Restored Session Bookings

We ask that you cancel bookings in advance so the spot can be released to someone on the waitlist. 

First late cancellation or no-show in a calendar month — no penalty. We understand life is sometimes hectic.

  • Cancellations must be made at least 12 hours before the session start time

  • Late cancellations or no-shows will incur a £5 fee 

  • This applies to all Movement and Recovery bookings under the membership

If you are unwell or have an emergency, please contact us and we will review your case individually.

Note for all Well Recovered sessions: please arrive on time. Late arrivals may result in shortened sessions, and refunds will not be provided for late arrivals. Refunds will not be provided for late arrivals.

5. How to Request a Refund, Pause, or Reschedule

To request a refund, pause, or reschedule, please contact our team:

Email: hello@wellflexed.com
Phone: 07779 120580

We aim to respond to all requests within 3 business days.

6. Exceptions & Special Circumstances

Refunds for health-related reasons or other exceptional circumstances may be considered on a case-by-case basis. All refunds, pauses, or credit adjustments are at the discretion of Well Flexed management